SHIPPING & RETURNS
Shipping Policy
At LUSHE, we offer fast and affordable shipping on available now items so you can receive your items promptly. We take great care in packaging your items to ensure they arrive in perfect condition. Enjoy free shipping on orders over $159, with a standard shipping rate of $10.95 for all other orders.
Pre-orders may experience delays, typically requiring a 1-2 month wait. While this is often beyond our control, rest assured we are working hard to get your beautiful item to you as soon as possible!
At LUSHE, we value transparency and honesty, which is why we want to make sure our customers are aware of our shipping policies. If there are any delays or issues with your order, we will contact you as soon as possible to inform you of the situation and offer solutions.
Return & Exchange Policy
We want our customers to be completely satisfied with their purchase from LUSHE. If for any reason you are not happy with your order, please contact us within 14 days of receiving your package to initiate a return or exchange. The item must be in its original condition and packaging, and the buyer is responsible for all return shipping costs.
All specially made or personalised activewear is final sale and cannot be returned. The same applies to clearance items.
At LUSHE, we believe in providing exceptional customer service and will do our best to ensure you are completely satisfied with your purchase. If you have any questions or concerns, please don't hesitate to contact us and we will be happy to assist you.