Frequently Asked Questions

At Lushe, we are committed to ensuring a smooth and transparent shopping experience for our valued customers. Here's what you can expect regarding the shipment and tracking of your orders:

1. Fast Shipping: We strive to process and ship your orders swiftly, typically within 24 to 48 hours after your purchase. Please note that this timeframe excludes public holidays and weekends.

2. Tracking Updates: Once your order has been shipped, you will receive a confirmation email. Please allow 2 to 3 days for the tracking information to be updated by our shipping partners. You can use this information to monitor the progress of your delivery.

3. Need Assistance? If you haven't received a tracking number within 5 days of placing your order or if you have any questions regarding your shipment, please don't hesitate to contact us. You can reach our customer support team at shop.lushe@gmail.com, and we'll be happy to assist you.

We understand that timely and accurate information is essential to your shopping experience, and we are here to provide the support you need. Thank you for choosing Lushe for your shopping needs.

In the event that a product is faulty or damaged, we offer a 100% money-back guarantee. For a complete refund, you have 14 days to mail the product back to us at your own cost. After we receive the returned item, you will receive a refund for the amount of the product returned. Please provide your name and order number within the package of the returned item.

Please take note that you must wait for the package to be returned before you will be entitled to a refund.

Reply to your order confirmation email to confirm any inaccurate addresses that were typed in accidentally or due to autofill. We can update the address provided the item has not been shipped. Once the item has been shipped, there will be no refund for incorrect address input.

Certainly! To contact us, please email shop.lushe@gmail.com and we would love to help you however we can. We do receive a lot of emails, so if you want a quick answer, please include your order number and fully state the issue.